Choroi Octa Diatonic C-Flute – Baroque Fingering, Maple Wood, 440 or 432 Hz
Choroi Octa Diatonic C-Flute – Baroque Fingering, Maple Wood, 440 or 432 Hz
SKU:55108200
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Shipping
Shipping
Order Processing & Shipping
Orders typically process in 2–5 business days (Mon–Fri, excluding holidays). This time range is an estimate only and is not a guarantee. Processing times may be shorter or may be longer for special orders or during periods of high order volume.
Shipping times shown at checkout are carrier estimates only and do not include our processing time, our rural location, our package pickup schedule (twice weekly), or potential carrier delays. Delivery dates are not guaranteed.
Once a package is transferred to the carrier and tracking is issued, the shipment is considered fulfilled and in the custody of the carrier.
Shipping Insurance & Liability
USPS and UPS include limited insurance liability coverage for up to $100 in value for loss, theft, or damage during transit to your destination. Please note that this coverage does not extend beyond $100 in value ($20 only with USPS GroundSaver).
Carrier liability coverage does not apply after a package has been delivered and does not cover porch-pirate theft or packages taken after delivery.
Added Protection Against Porch Pirates and Orders Valued above $100
For added protection, including theft shortly after delivery or when a package is marked delivered by the carrier, Route Package Protection is available at checkout for all order values.
If Route is purchased and your package is lost, stolen, or damaged during transit or shortly after delivery, Route provides a quick, digital claims process.
If You Decline Route Package Protection
If you decline Route coverage for any order, your purchase is not eligible for replacement or reimbursement in the event of loss, theft, or damage during transit beyond the limited liability provided by USPS and UPS.
By completing checkout without Route Package Protection, you acknowledge and accept responsibility for any loss, theft, or damage that occurs after the package is transferred to the carrier.
Insurance Comparison
*Theft after delivery only applies to theft shortly after delivery (e.g. porch pirates). See Route for more details.
Route Protection
– Coverage: Full order value ✔️
– Loss/Damage during transit: ✔️
– Theft after delivery: ✔️
UPS/USPS Ground Saver
– Coverage: Up to $20 ✔️
– Loss/Damage during transit: ✔️
– Theft after delivery: ❌
USPS Ground Advantage
– Coverage: Up to $100 ✔️
– Loss/Damage during transit: ✔️
– Theft after delivery: ❌
UPS Ground
– Coverage: Up to $100 ✔️
– Loss/Damage during transit: ✔️
– Theft after delivery: ❌
Follow these links to read our full policy for returns, exchanges, refunds and shipping.
FAQs
FAQs
Ordering & Preorders
Q: The item I want is out of stock. When will it be back?
A: Email us at info@alderandalouette.com with the item name and any sizes or colors, and we’ll check restock dates for you.
Q: May I pre-order an out-of-stock item?
A: Yes, if the product listing has a preorder button. If not, email us at info@alderandalouette.com, and we can check into setting up a preorder for you.
➡️ Preorder Policy:
Purchase preorder items separately from in-stock items if you want in-stock items to ship immediately. Otherwise, all items will ship together once the preorder arrives.
Q: May I special order items?
A: Contact us at info@alderandalouette.com or text 360-358-3387 if you want special quantities, colors, or items not currently listed. We’re happy to help!
Gift Options
Q: Do you offer gift wrapping?
A: Not at this time.
Q: Do you sell gift cards or certificates?
A: Yes. We offer electronic gift cards (sent via email with a code) and physical gift certificates (mailed to the shipping address provided).
Sales & Discounts
Q: Can a sale price be applied to an order placed before or after a sale?
A: No. Discounts only apply to orders placed during active sale dates.
Q: An item I wanted sold out during a sale. Do you offer rainchecks?
A: We do not offer rainchecks. Sale prices apply only to items in stock during the sale. You’re welcome to email us at info@alderandalouette.com to see if it will be back before the sale ends.
Q: I found a discount code online, but it doesn’t work. Why?
A: Only codes sent through official Alder and Alouette channels are valid. Codes found on other websites were created without our permission and are not valid.
Order Changes & Cancellations
Q: Can I cancel or change my order after placing it?
A: It depends on where your order is in processing.
If your order hasn’t shipped yet:
Contact us as soon as possible at info@alderandalouette.com or text 360-358-3387. We will cancel fulfillment and issue a refund for the order.
Payments are captured immediately at checkout when an order is placed. When we cancel an order before it ships, we cancel the fulfillment and process the refund right away on our end.
Most banks and credit card providers take 3–5 business days to post the refund back to your account after it has been issued.
If your order has already shipped:
Orders cannot be cancelled once they have been shipped. Please see our Return Policy for return options once your items arrive.
Sales Tax
Q: Do you charge sales tax?
A: We currently collect sales tax in Washington State. If you pay through a payment provider, such as ShopPay, they may also collect sales tax.
If you were able to check out without being charged sales tax, you are responsible for reporting that purchases under your state’s use tax laws.
Payments
Q: Why do you recommend paying with a credit card instead of a debit card?
A:
- Credit cards often provide additional purchase protection for lost or damaged items in transit.
- Debit card holds from preauthorization or declined payments can temporarily lock up those funds for several days. We have no control over this process as it’s through your bank or card owner.
- Refunds to debit cards take longer because the funds must return through card processors and then to your bank.
Q: Why does PayPal show both a preauthorization and a charge on my account?
A: PayPal places a temporary preauthorization hold to verify funds. Once your payment finalizes, the preauthorization will drop off automatically. It is not a double charge.
Q: Who processes my payments and refunds?
A: Payments are processed securely through third-party payment providers such as Shopify Payments, PayPal, Afterpay, and Shop Pay. These providers handle transaction processing and payment security.
We do not store or handle your full payment information ourselves. All payment data is processed securely through these providers.
When we cancel an order and/or issue a refund, the refund is processed immediately on our end. Depending on your bank or credit card provider, it may take 3–5 business days (sometimes longer) for the refund to appear in your account.
Shipping and Insurance
Q: Do you cover my package if it’s lost, mis-delivered, or damaged?
A: Shipping labels are purchased through USPS or UPS, and both carriers include limited liability coverage during transit only.
Typical coverage limits:
- USPS / UPS Ground Saver: up to $20
- USPS Ground Advantage: up to $100
- UPS Ground: up to $100
Carrier liability applies only while the package is in transit and does not cover theft or damage after delivery.
If a package is lost or damaged during transit and Route Package Protection was not purchased, we will work with the carrier to investigate and file a claim when applicable. Once a shipment is confirmed lost after the carrier’s investigation process and timeline, we can move forward with a replacement or refund based on item availability and carrier limits.
➡️ For expanded protection beyond the limited liability amounts and more direct, usually quicker timelines, including theft shortly after delivery, we recommend adding Route Package Protection at checkout.
Q: What is Route Package Protection?
A: Route is an optional shipping protection service that covers loss, damage, or theft during transit and shortly after delivery for orders of any value.
If Route is purchased and a package issue occurs, Route provides a digital claims process and will reimburse you (or reimburse us to replace the items if appropriate).
Q: Who handles Route claims?
A: Route handles all claims directly with you. File your claim through Route’s email link, website, or app. If approved, they will refund you or reimburse us to send a replacement.
Q: Do you ship internationally?
A: Currently, we ship within the United States only.
Q: Do you offer free shipping discounts?
A: Because shipping costs vary widely based on weight and destination, we are not able to offer ongoing free shipping.
From time to time we may offer limited promotions or local delivery options, usually with a minimum purchase requirement. When available, these promotions will be announced on our website homepage banner or through our email newsletter.
Q: What do you charge for shipping?
A: Shipping costs are calculated directly by USPS or UPS based on package size, weight, and destination. Both carriers are connected to our checkout system and provide live rates.
Q: How long will it take to receive my order?
A: Shipping time depends on USPS or UPS schedules and pickup days. We schedule two carrier pickups or drop-offs per week.
Orders placed Thursday through Sunday may ship after the weekend depending on carrier schedules.
Delivery estimates shown at checkout are carrier estimates only and do not include our order processing time, rural location, or twice-weekly carrier pickup schedule.
A more accurate estimate is typically available once the package is picked up and begins moving within the USPS or UPS network.
➡️ See our Shipping Policy for full details.
Q: Will I receive a tracking number?
A: Yes. Once your shipping label is created, you will receive tracking information by email. If you don’t receive it, check your spam or promotions folder.
Q: My tracking says “Delivered,” but I don’t have my package. What should I do?
A: If your tracking shows “Delivered,” first check around your delivery area, with household members, neighbors, or building managers, as carriers sometimes leave packages in nearby safe locations.
You may also contact your local USPS or UPS office, as they can often confirm the delivery location or GPS scan of the package.
If Route Package Protection was purchased at checkout, you may file a claim directly with Route for lost or stolen packages.
If Route protection was not purchased, please note that once a package has been marked delivered by the carrier, it is considered successfully delivered and carrier liability coverage does not apply after delivery. If you'd like this protection to apply, please choose Route Package Protection at checkout.
Q: Why does it take a few days for my package to arrive if I live nearby (like Olympia, WA)?
A: Even for local deliveries, USPS first routes packages from our post office to the regional sorting hubs in Kent or Seattle. From there they are sent back to Olympia or other nearby towns for final delivery.
Because of this routing system, local packages typically take 3–4 business days instead of arriving the next day.
Returns & Exchanges
Q: How do I return or exchange a product?
A: See our Refund & Exchange Policy for full requirements and item eligibility.
Other Questions
Q: Are your wooden toys treated with finishes?
A: Many wooden toys are unfinished or sealed with natural oils such as linseed oil or beeswax blends.
➡️ Wood Toy Care Tip:
Maintain toys with child-safe plant-based oils or oil and beeswax blends whenever they appear dry, before storage, or after exposure to water.
Q: Do you offer educational discounts?
A: Yes. We offer bulk or large order discounts for schools if paid via invoice or verified through the school. Contact us for more information before placing an order.
Policy Updates
We reserve the right to update policies at any time without prior notice. Please review them periodically.
Still have a question?
Email us at info@alderandalouette.com or fill out our Contact Us form, and we’ll be in touch as soon as possible.
Special Order items
Special Order items
Special Order Items
Items marked as Special Order are not kept in regular stock due to space limitations (e.g. large harps, Waldorf play stands, or bulk quantities of lesson books). These are ordered on demand from our distributor in the Pacific Northwest.
Once shipped from the distributor, they usually arrive to us within 3-4 business days during non-peak times, after which we promptly ship them to you. The distributor typically processes orders within 2–3 business days but may take longer during busy seasons. Please note they are closed on weekends, holidays, and from mid-December through mid-January.
High-quantity orders may also be treated as special orders. For example, small orders (1–3 boxes of crayons or 6 lesson books) ship from our inventory. Large orders—such as 20 boxes of crayons or three 10-packs of lesson books—may be ordered from the distributor instead, adding additional business days to processing.
