Holiday Hours and Shipping Updates
You may still shop online and place orders during closures. Packing and shipping will resume upon our return.
Planned Holiday Closures
Below are our planned closures for the year. This list is not comprehensive. As a small family business, unplanned closures may occur, and holiday breaks may be extended.
- Winter Holiday – Dec 23, 2024 – Jan 2, 2025
- Martin Luther King Jr. Day – Jan 20, 2025
- Memorial Day – May 23 – May 26, 2025
- Independence Day – July 3 – July 7, 2025
- Labor Day – Aug 29 – Sep 1, 2025
- Thanksgiving & Native American Heritage Day – Nov 26 – Nov 30, 2025
- Winter Holiday – Dec 24, 2025 – Jan 4, 2026
Summer Shipping Updates
In the Pacific Northwest, summer wildfire season often brings heavy smoke and hazardous air quality. Nationwide, natural events like tornadoes, hurricanes, floods, mudslides, and severe storms can also impact carrier delivery times.
Once your package is handed to USPS or UPS, such events may cause unexpected delays if drivers need to reroute or wait for safer conditions. For the latest updates, please check directly with UPS Delays or USPS Delays
Current Processing and Shipping Information
Order Processing
Orders are typically processed within 3–5 business days (Mon–Fri, excluding holidays and closures). This is an estimate, not a guarantee, and may be longer for:
- Special order items
- Musical instruments
- Bulk Lesson books
- Large art paper packs
- Bicycles or bulk orders
- Periods of high order volume
Processing time is separate from shipping time.
Order Cancellations
Orders can be cancelled within two hours of placement by sending an email request to info@alderandalouette.com. Cancellation cannot be guaranteed after this period, as processing may have begun.
Shipping Estimates
Shipping rates and delivery estimates shown at checkout or label purchase come directly from USPS or UPS, based on your order’s dimensions, weight, and destination zone.
These are estimates only, provided by the carriers, and do not account for our processing time, rural location, drop-off schedule (twice weekly), or carrier delays.
International Shipping
We are not currently shipping internationally. This may change without notice.
Shipping Insurance and Liability
| Coverage | Route Protection | UPS/USPS Ground Saver | UPS Ground | USPS Ground Advantage |
|---|---|---|---|---|
| Coverage Amount | Full order value | Up to $20 | Up to $100 | Up to $100 |
| Loss/Damage During Transit | ✔️ | ✔️ | ✔️ | ✔️ |
| Theft or Damage After Delivery (e.g. porch pirates) | ✔️ | ❌ | ❌ | ❌ |
More about Route Package Protection: Claims are online, and if approved, Route will reimburse you or replace your items, excluding taxes, route fees and shipping costs.
Please Note: If you decline Route coverage, you assume responsibility for loss, theft, or damage beyond the carriers’ limited coverage. It is your responsibility to ensure a secure delivery location. No refunds or replacements will be issued if Route is declined.
For more details, see our full Shipping Policy and Returns-Refund-Cancellation Policy, as well as our Terms of Service, Privacy Policy and Website Disclaimer, also linked in our footer menu.
Warmly,
The Alder & Alouette Team
Contact us: info@alderandalouette.com .
